Staff and Organisation
The group had 2,369 employees (FTEs) as of 31 December 2014, compared to 2,420 employees at year-end 2013. The decrease is attributable to the closure of the stores of Slaapgenoten, Matrassen Concord Netherlands and Matrassen Concord Belgium.
The quality of the service provided by our employees and their customer focus largely determines the success of the Beter Bed Holding N.V.’s retail formulas. This applies to both sale and logistics and equally to support services. A customer-friendly approach, a ‘right the first time’ attitude and speed of delivery are crucially important for our reputation and results. This is why the training and development of our employees at both the commercial and operational levels remains an ongoing focal point.
Web-based training was launched within the Beter Bed Netherlands organisation in 2014. Both the retail and the logistics organisations receive training relating to (product) knowledge and behaviour.
Management positions are filled with local personnel in all countries. Within this context, the company furthermore aims to have a larger number of women in management positions. The company currently has 27 women in management positions (22%). The target is to raise this percentage to 30% in 2016.